Genshin Impact - "Shop not working" error how to fix

Several players of the recently released Genshin Impact have encountered a very annoying error while trying to access the game's store. Instead of showing a regular storefront, this new error shows the message “No content. It may not be on sale yet or not on sale anymore. ” This bug appears to players across all platforms and all regions, but many fixes have been found to help you fix this annoying obstacle in your Teiwat adventure.


How to fix "Shop not working" error in Genshin Impact

If, when you try to access the store, you just get the message: “There is no content. It may not be on sale yet, or it may not be on sale anymore. ”Then you have several options for solving the problem yourself.


First, try running Genshin Impact directly through the EXE file. You can find this if you are playing on PC by going into the file manager and launching the game through it, rather than using a shortcut on the desktop. Just find the Genshin Impact folder and run the file with the .exe suffix.


You may also need to manually update your version of the game. You can check for updates on the PS4 by clicking the Options button in the Control Panel and selecting Check for Updates, or on a PC using the update Program file in the Genshin Impact folder in your file manager. To update Genshin Impact on a mobile device, simply visit the appropriate app store and force the update by going to settings in the drop-down menu.


Genshin Impact - "Shop not working" error how to fix

If the steps above didn't work, you can try reinstalling Genshin Impact on whatever device you are playing on. Just uninstall the app from your PS4, phone or PC and download it again from scratch. Since your save file is online, you can do this without fear of losing your progress.


If this still does not solve your problem, some users have reported that they were able to work around the problem by creating a new account to play in a different region, such as Europe or Asia, and re-uploading the game to that new account. However, unlike the option described above, this will be a completely new character. You won't lose progress on your old one - you can simply return to the original region and everything will remain intact. But the same character cannot exist on two different servers.


At least one of the above steps should work. If not, the issue will most likely be fixed by Mihoyo in the near future, so don't worry - this isn't your device's issue, it's a minor bug in the game that will be fixed soon.

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