How to get a refund for Cyberpunk 2077 on PS4, PS5, Xbox One and Xbox Series S / X

 Console quality Cyberpunk 2077 for PS4 and Xbox One turned out to be much worse than expected. Players encountered bugs, crashes and other technical flaws that interfere with the passage. The developers from CD Projekt RED apologized to the fans, promised to release patches and, most importantly, offered to return the money for the game. We will tell you how this can be done in this guide.


Note! We are talking exclusively about the digital version of Cyberpunk 2077. Owners of boxed editions are invited to resolve the issue directly with the store where they purchased the game. If you are refused a refund, it is recommended to contact the developers directly at helpmerefund@cdprojektred.com. This must be done by December 21, 2020.

How to get a refund for Cyberpunk 2077 on PS4, PS5, Xbox One and Xbox Series S / X


How to get a refund on digital purchase of Cyberpunk 2077 on PS4 and PS5

Usually, refunds on Sony platforms will only be made if you have not yet downloaded the game. However, in the case of Cyberpunk 2077, the situation is somewhat different - by the decision of the developers, users can get their money back regardless of the number of hours played.


Cyberpunk 2077 PS4 & PS5 Refund Guide:

  • Write a free-form letter explaining the situation and asking for a refund.
  • Enter your online identifier (nickname) and the email address to which your account is linked.

  • Attach to your letter a purchase receipt for Cyberpunk 2077, which should have come to your mail, and send them to the technical support address - info@sony.com

How to get a refund on digital purchase of Cyberpunk 2077 on Xbox

  • Go to the page where you can apply for a refund.
  • In the upper right corner, click on the icon that says "Login" and enter your username and password from your Microsoft account.
  • When you return to the previous page, you will see a list of the games you have digitally purchased.
  • Check the box next to Cyberpunk 2077 and click on “Request a refund”.
  • State the reason and agree to the proposed terms.

If Cyberpunk 2077 is not in the list of games available for return, please contact technical support directly at this link.

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