Class action lawsuit filed against Sony over PS5 controller - what's going on?

 

Class action lawsuit filed against Sony over PS5 controller - what's going on?

Since the release of Sony's PlayStation 5 , some gamers have had problems with the new DualSense controllers. A class action lawsuit has now been filed.


What's the problem with the PS5 controllers? Since the PS5 was released, there have been reports of problems with the new DualSense controller . Some players complained about the so-called stick drift.


Stick drift is an annoying phenomenon and causes the characters and menu to move even though the sticks are not touched. In the worst case, this can seriously worsen the gaming experience, especially with shooters and other games where precise movements are important.


Here's an example:


Dualsense Drift from r/PS5


Now a US law firm has filed a class action lawsuit against Sony precisely because of this problem. The accusation: Sony deliberately installed "faulty" components that were already in the PS4's DualShock4.


PS5 controller "faulty"?

This is what the lawsuit is all about: Llmarc Turner is one of the main plaintiffs who joined forces with other affected parties in the lawsuit and had it filed in the district court for the southern district of New York via the law firm Chimicles Schwartz Kriner & Donaldson-Smith.


This law firm is also involved in a class action lawsuit against Nintendo that addresses the same problem with the Switch Joy-Cons. According to eurogamer.net , the lawsuit was filed on February 12, 2021. 


According to Turner, he bought a PlayStation 5 on February 5, 2021 and discovered the stick-drift problem with the controller on the same day. The support advised him to reset the console, which did not work. Ultimately, Turner bought a new controller for $ 69.99.


This is the charge:


  • The PS5 controller is "faulty".
  • Sony is accused of deliberately installing components that have already been used in the PS4 controller and that also caused the stick drift problem.
  • Repairing the controller is also very cumbersome.
  • Customers would have to grapple with a number of recorded announcements until they have a responsible employee on the receiver.
  • In addition, you have to pay for the shipping costs of the repair, even if the affected controller is still under warranty.

The lawsuit states: If Turner had known the problem beforehand, he would not have bought the console, or at least bought it cheaper.

What are the plaintiffs asking for? Sony should therefore compensate all those affected and make additional reparations. How this reparation should look is not clear from the facts.

In addition, there is an action for omission. So Sony should find a permanent solution to the stick-drift problem. An out-of-court settlement is also rejected. Sony has not yet commented on the case.

What do you think? Have you experienced similar problems with the PS5 controller yourself? Do you find the complaint justified?

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