EA com unable to connect FIFA 23, server issue

EA com unable to connect FIFA 23, server issue


 The message ea.com/unable-to-connect sometimes appears when playing FIFA 23. We explain how to solve connection problems.


On FIFA 23 as on many other games, you will sometimes encounter connection problems.

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If this happens on the latest installment of EA Sport's popular football franchise, you'll see an error message mentioning ea.com/unable-to-connect.


How do I fix FIFA 23 connection issues?

Here are different ways and solutions for possible connection problems for FIFA 23.


Are the FIFA 23 servers online?

It is possible that the FIFA 23 servers are offline. To find out if that's the case, head over to FIFA Direct Communication's Twitter account.


Is your account banned?

Remember in some cases to check if your account has not been banned by EA. If your account is banned or suspended, remember to check your emails to see if you have received a message informing you of this decision from the publisher. In some cases, this email may be in your spam or junk mail.

Is your console subscription still active?

Then check that your subscription is still active for the platform in question:

  • PlayStation Plus on PS4 and PS5
  • Xbox Live Gold on Xbox One, Xbox Series X, and S
  • Nintendo Switch Online on Nintendo Switch
This information is given to you in the management of subscriptions on your profile linked to the game platform. If you are no longer a subscriber, remember to renew it.

Is your EA Play subscription still active?

It is also possible that your EA Play subscription is no longer active if you purchased your game through this subscription. In this case, consider renewing it.

Verify your account

You may receive a message telling you that your account is in use. So make sure you are logged out on your other devices before logging back in. If not, check out EA's dedicated account hacking article.

Check your connection status

Finally, you may be having trouble logging in due to your internet network. In that case, here's what you can do:

  • Restart your router: Turn off your router and restart it after a minute to see if you can reconnect.
  • If you are on consoles: You can simply turn it off and then restart it, in some cases this will solve your problem.
  • Change DNS: This solution is probably the most complicated for the uninitiated, but it will be easy for you to change your DNS (Domain Name System) if you come to follow the explanations provided by Google and their free service.
  • If you connect via WiFi: If you connect via a WiFi connection, your connection may not be stable enough, so we recommend using a wired connection via an Ethernet cable to stabilize your connection.

If your problem is still not solved, then you can consult the EA article dedicated to connection problems or submit a service ticket on EA Help  to have an advisor who will help you to solve it.

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