How to fix errors 0x80072EE7, 0x80a40401 and 0x80072EFD on Xbox


How to fix errors 0x80072EE7, 0x80a40401 and 0x80072EFD on Xbox

When starting your Xbox game console or when trying to download another new game, for example, Starfield , you may encounter errors 0x80a40401, 0x80072EFD and 0x80072EE7. Most often this happens if you are in the Russia region. “Service Unavailable” or “Temporary Network Problem” messages on your game console can occur not only after Xbox services are blocked for a specific country or region, but also due to a lack of Internet connection, problems with the MAC address or Microsoft account. In this guide, we have collected several working ways to solve these problems.

Check your internet connection and reboot your router

Before changing the parameters, you need to make sure that the problem is not on the surface. Check your Internet connection using another device. If the message “Connected, without Internet access” appears, then you need to restart the router. We talked about this error in more detail in a separate guide . But even if other devices work, we recommend rebooting the router, then the console. If this doesn't help, then move on.

Connect to another network

Try connecting to a different network using your smartphone as an access point. To do this, activate the “Personal Access Point” function in the settings . The phone will begin to quickly drain its charge, but acting as a secondary device will help avoid many restrictions. If the problem is related to the home operator, then distribute the Internet using mobile data . If this helps, then you should think about purchasing a separate modem from this telecom operator with an unlimited Internet package.

Update your MAC address

The MAC address is a unique identifier for your console on your home network and the Internet. Since this address has caused many errors in the past, Microsoft has decided to add a feature to clean up this address.

  • Press the Xbox button on your controller;
  • Go to the "Profile and System" tab , and then select "Options" ;
  • In the “General” section , find the “Network Settings” item ;
  • Click on "Advanced Settings" and switch to "Alternate MAC Address" ;
  • Select "Clear" and restart the console.

Login to your account again

Perhaps the problems are not related to your location, but to your account. Just delete it from your Xbox console and sign in again.

Note: Make sure you remember your login credentials before continuing.

  • Open "Settings" as you did in the previous paragraph;
  • Go to your account, then select “Delete accounts” ;
  • Select your account and click on the word “Delete” ;
  • Restart your Xbox console;
  • Return to the "Profile and System" tab and select "Add or switch" , then "Add a new profile" ;
  • Enter your login credentials and set up your Microsoft account.

Set up a personal DNS server (working DNS to work around errors on Xbox)

Another working method is to manually register a DNS server. This option will allow you to continue the game as soon as possible and without consequences.

  • Open Settings by clicking on the Xbox icon on your controller;
  • In the “General” section , select “Network Settings” ;
  • You need the "Advanced settings" section , where the "DNS Settings" item is located .
Switch to manual input and enter the following values:

  • In the “Primary IPv4 DNS” column - ;
  • In the column “Additional IPv4 DNS” - ​​ .

After this, restart your console and log into your account. If these options do not resolve the error, then try the following pairs:

  • and ;
  • and ;
  • and ;
  • and ;
  • and ;
  • and ;
  • and .
Among the disadvantages of this method, some users noticed a slight drop in connection speed.

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