How do I get my money back on Steam?

How do I get my money back on Steam?


 Things to know before making a Steam refund


Sometimes, having bought a game, after a while we begin to regret it. The novelty can be boring from the first minutes or it can be bad on the computer. If for any reason you find yourself in a situation in which you decided to return money for a game purchased on Steam, but do not know how to do it, then this article is for you.


What can you officially get your money back on Steam?

First, let's define what you can get your money back on Steam for.

  • Games - you can return money for a game if more than 14 days have not passed since the purchase, and the total playing time does not exceed two hours. The same is true for programs.
  • Add-ons - Many add-ons are non-refundable. In particular, if the content provided was consumable and has already been spent. If the add-on cannot be returned, then it will be indicated on its page in the store.
  • Pre-orders - You can get your money back for a pre-order before the game is released. After that, the refund for the game will be carried out according to the same rules as for other games.
  • Sets - if you purchase a set of games, you can return it only if the total time spent in the games of the set does not exceed two hours.

  • Steam Wallet Funds - Money transferred to Steam can also be refunded. To do this, it is necessary that they are not spent and that no more than 14 days have passed since their enrollment.

How do I request a refund on Steam?

If you are convinced that you can still get the money back for the product, then follow these steps:

  1. Go to the Steam Help section .
  2. Next, go to "Games, programs, etc.".
  3. Search for the game you want to get your money back for.
  4. After selecting the game, you will see all the information about the purchased product and four sections with the reasons for the return:
  5. Purchased by mistake.
  6. The product did not live up to expectations.
  7. Payment problem.
  8. Problems with gameplay or tech. malfunction.
  9. Select the appropriate reason from the first three and then “I want to request a refund”.
  10. If you encounter technical problems, then instead of a refund, select the fourth and section and try to solve the problem with support. If you have not found a solution or are determined to return the game, then skip this step.
  11. At this stage, you will be taken to the refund section. Here you can again see all the information about the product you are going to return. You can also choose a return method. Refunds can only be made to PayPal, Visa, MasterCard, American Express or Steam Wallet.
  12. Optionally, you can also indicate the reason for the return in the "Reason" section. This information will help developers sell their product better.
  13. Click the "Submit Request" button and wait for a refund. You will receive money within 7 days from the date of receipt of the letter "Funds for your purchase have been refunded."

When can i request a refund on Steam?

In some cases, the money for the purchase cannot be returned.

  • Time is up -
if more than 14 days have passed since the date of purchase or you have played more than two hours, then the money will no longer be returned.

  • Return abuse -
if you used a refund too often to get cards or upgrade your account, then sooner or later the support will find out about it and will forever take away the opportunity to return goods from you.

  • Spent add-on content -
if the add-on was a consumable, like the keys to the chests, and you spent it, then the money will not be returned.

  • Gift activated -
if you presented a product to a friend, then you can return money for it only as long as the gift is not activated.
Sometimes, in special cases, exceptions can be made to the rules, for example, to return money for a product that has passed a little more than 14 days from the moment of purchase. It depends on the company that owns the product and the support for Steam, so it's impossible to tell in advance whether you are lucky or not. If you have not abused the return, but the product you purchased does not already comply with the return policy, it always makes sense to contact those. support and try to explain the situation. For such an appeal, they will not block you.

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