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Technical issues with The Quarry


Technical issues with The Quarry

Play as nine counselors in a gripping cinematic story where each decision determines a unique course of action. Any character can become the main character... or die before dawn. If you're having technical issues with the game, the first thing to do is check your PC to see if it meets the system requirements.

If you managed to find a solution to any problem on your own, please help other users and write about your solution in the comments.

The Quarry crashes without an error

Try temporarily disabling your antivirus (especially with Avast!). See also tips in the startup errors section.

"Not enough memory" error

Possible reasons: the game does not have enough RAM; there is not enough space on the hard disk for the paging file; you yourself adjusted the size of the paging file (or disabled it, or used software); some program is leaking memory (open task manager CTRL+ALT+DELETE and sort apps by memory consumption).

Audio errors / Lost sound in The Quarry

General recommendations for troubleshooting sound problems

First, restart your PC and then check if there is sound in Windows: click on the speaker icon in the lower right corner, and then click on the volume slider.

If nothing is heard, then right-click (RMB) on the speaker icon and go to " Playback devices ". In the playback section, see which audio source is checked by default. On it RMB and select "Check". If there is no sound, then RMB on the icon and click "Detect sound problems."

There is sound in Windows, but not in the game :

Check the sound volume settings in the game settings. Update DirectX as well as the audio driver.

There is sound, but no voices :

There were problems with the voice files during installation. Verify the integrity of the game files on Steam.

Creative Sound Card Troubleshooting Tips

Restart the Creative Audio Panel. Check your sound card settings.

General Tips for Realtek Audio Problems

Restart the Realtek Sound Control Panel. Check your sound card settings. In Realtek HD Audio Manager, switch the audio type from quadraphonic to Stereo.

The Quarry - BSOD or Blue Screen

BSOD usually means some kind of serious problem on your system that is not related to the game. First, check your power supply. If it overheats, it will turn off. Also, if the system does not have enough power from it, then various errors are possible, including BSOD. Test other components of your PC. On the network, you can find various utilities to check the memory, hard drive, and video card.

The Quarry stopped launching

What changes did you make on the computer? Perhaps the problem was the installation of a new program. Open the list of installed programs (Start -> Add or Remove Programs), and sort by date. Remove recently installed ones. Reinstall The Quarry.

Also, check the task manager. If copies of The Quarry processes are running, end them all.

Microsoft Visual C++ 2015 error

"The following component(s) are required to run this program: Microsoft Visual C++ 2015 Runtime"

Install the missing library from the Microsoft website

DLL error in The Quarry

Errors like: dll is missing, d3d11.dll, msvcp110.dll not found, and others.

IMPORTANT: It is not recommended to download DLL files from third-party sites in an attempt to replace your missing or corrupted DLL files. Use this option only as a last resort.

Standard actions when a DLL error occurs :

  1. Restart your computer
  2. Restore the deleted DLL file from the recycle bin (or use a file recovery program). Of course, this option is suitable if you deleted the file
  3. Scan your computer for viruses and malware
  4. Use System Restore (see instructions online)
  5. Reinstall The Quarry
  6. Update your drivers
  7. Using System File Checker in Windows 10 (See instructions online)
  8. Update Windows if patches are available
  9. Perform a clean install of Windows
  10. If the DLL error persists after a clean install of Windows, then this problem is not related to the software, but to the components of your PC.

Errors with specific DLLs

MSVCP140.dll error message. You need to update/install the Visual C++ package.
This can be done at

If you have any USB controllers (or other devices) connected to the network, try disabling them. Startup crashes with crash module names ntdll.dll and EZFRD64.DLL can (for the latter in particular) be related to USB controllers or PS2 to USB adapters (for various games).

If you are experiencing api-ms-win-crt-runtime-l1-1-0.dll errors on Windows 7 or Windows 8.1, Microsoft has released a patch to fix the problem.

If you receive an error message MSVCR120.dll, go to C:\Windows\System 32 and look for "MSVCR120.dll". Delete this file. Go to C:\Program Files (x86)\Steam\steamapps\common\Syberia: The World Before\_CommonRedist\vcredist\2013 and run "vcredist_x64.exe". Then click "repair" (fix).

The Quarry lags

Frequent freezes can be the cause of overclocking or other issues that cause your computer to become unstable. Disable overclocking of PC elements if used. Test your hard drive, RAM, CPU, and graphics card. Special applications are presented in large numbers on the Internet. 

The Quarry Not saved

The path to the game should not contain Russian letters, only Latin.

DirectX error in The Quarry


Troubleshooting Tips

  • Perform a "clean" install of the graphics card driver only. Don't install audio, GeForce Experience... Same for AMD.
  • Disable the second monitor (if available) and any other peripherals.
  • Disable G-Sync.
  • Use System File Checker
  • For NVIDIA cards. Right-click on desktop -> NVIDIA Control Panel. At the top where File, Edit, View... click on "Help" and enable "Debug Mode".
  • Sometimes the cause may be overheating of the video card. Use the FurMark utility to test your graphics card under load. Try lowering the frequencies. For more information, see the Internet on request: undervolting and lowering the frequency of the video card.

Black screen of The Quarry

A black screen and a white screen or other colors can mean various errors, however, most often this is due to some kind of error on the part of the video card, and in some cases, the RAM bar can be the culprit. Also disable overclocking of the processor and/or video card, provided that it is used.

Possible actions when this error occurs

Try running The Quarry in windowed mode

Windowed mode on Steam

  • Go to the Steam Library
  • Right-click on The Quarry and open "Properties"
  • Open the General tab and select "Set Launch Options"
  • Add -windowed
Windowed mode via .exe

  • Right-click on the desktop shortcut of the game and go to "Properties"
  • In the line "Object" after the quotes (") add "-windowed"
  • "C:\Games\The Quarry\Bin\Win64\The Quarry.exe" –windowed

Close video recording software

One of the reasons for the black screen may be video recording programs: OBS Studio, Camtasia Studio, Flashback Express, and others

Also, applications related to video processing in games can cause errors. For example VibranceGUI, Nvidia Freestyle, and others. All kinds of modifications can similarly cause errors. Use an elementary rule: the fewer applications running simultaneously with the game, the better. Remove all unnecessary.

RAM testing

The culprit in some cases is the PC's RAM.

  1. Perform a test using the RAM test utility. For example RamSmash. For information on how to check memory using tools in Windows 10, 8, 7.
  2. Try installing RAM modules in other slots.
  3. If you have 2 or more modules, then try leaving only one.
  4. See the memory test instructions for detailed steps.

The Quarry stuck in processes

Run The Quarry in compatibility mode for another OS.

Sometimes the problem is the Nvidia GeForce Experience driver add-on. Disable all optimizations for the game in it.

On AMD graphics cards, the Gaming Evolved (Raptr) application can create problems. Try temporarily disabling or deleting it.

If there is Nvidia Capture Service in the task manager, try ending the process. End other processes related to video capture.

Update your video card driver.

See also "Won't Start" tips.

Poor performance in The Quarry

Do the following. Download and install the latest video card driver. Restart your PC. Reduce the resolution and set the visual effects complexity to low in The Quarry options. It is not recommended to use any kind of "boosters" and accelerators, because they may contain malware, and besides, their effectiveness in most cases is extremely insignificant. However, you run the risk of infecting your computer with a virus. Reinstalling Windows. It makes sense to consider this method only as a last resort, if other options have not worked. The bottom line is that after several years of operation, the operating system grows so much with obsolete files and processes that the execution of programs noticeably slows down. 

Error installing The Quarry

Not installed. The path to the game should not contain Russian letters, only Latin. Check and clean the hard drive (in rare cases, replacing the SATA cable may help). Try changing the installation path.

The Quarry is not a full screen

Press ALT+ENTER. Check the game settings (window mode, resolution, etc.). In some cases, changing the refresh rate (in the Nvidia control panel) from 60 Hz to 59 Hz (click "Apply"), and back to 60 Hz, helps. Another way: also in the Nvidia control panel, go to the "Adjust the size and position of the desktop" section. In the upper right corner, click "Restore".

Controls not working in The Quarry

Remove the input device (gamepad, mouse) from the USB and reinsert. If the mouse and keyboard are not working, then try disconnecting the gamepad and other USB devices.

For Origin

Library > Right click The Quarry > Properties > Uncheck "Enable In-Game Screen"

The Quarry and error 0xc000007b

This application was unable to start correctly (0xc000007b). The most common reason for the error when starting the application 0xc000007b is problems with NVidia drivers.

Possible Solutions
  1. Reinstall video card drivers
  2. Try running the game as an administrator
  3. Install/update DirectX, Visual C++, .Net Framework. Download all files only from the official Microsoft website.
  4. Open the Run command prompt from the Start menu and type sfc /scannow. With this command, your PC will scan the system files and fix some errors.
  5. Remove unnecessary software that may conflict with the video driver. Basically, these are various "improvers" of graphics. The fewer additional applications you have running, the better.
The method with Dependency Walker 64bit
  1. Download and extract  Dependency Walker 64bit.
  2. Run the program, go to View > Full paths. Now select the .exe file of Syberia: The World Before. After you have selected the .exe of the game, a window may pop up in which you will see errors, just close it. In the module section, scroll down to the bottom of the error block and you will see several values ​​in the columns.
  3. Now in the CPU column, all DLL files should be x64-bit for your game. If there is an x86 DLL file it will be in the red CPU column. This file is what causes the 0xc000007b error.
  4. Now go to and download the 64-bit version of this DLL file there and place it in the root folder of the game and in C:\Windows\system32. The game should now launch without problems.

The Quarry won't start

Method 1: Restart the Steam Client

Method 2: Exit Steam and open the C:\Program Files\Steam\ directory (or whatever you chose when installing Steam).

Delete files


- steam.dll

Restart your computer.

Then run Steam.exe from the Steam installation directory, not from an already existing shortcut.

Recheck the original issue.

Attention. This procedure will not affect installed games.

If the problem persists, check that your computer and network are optimized for Steam:

General recommendations
Try uninstalling Visual C++. Then install Visual C++ from the game folder:

  1. Open the Steam Library
  2. Select Syberia: The World Before from the list
  3. Right-click on the game and select "Properties"
  4. Select "Local Files"
  5. Select Browse Local Files...
  6. Open \_CommonRedist\vcredist folder
If Syberia: The World Before does not start and there are no errors. If this is the first launch, then just try to wait.

Developer recommendations :

Install the latest video card driver

Also, make sure you are using the latest versions of Nvidia PhysX (for Nvidia graphics cards) and DirectX.

Also make sure that in the Nvidia control panel settings the option is set to "Application Controlled" (Control from the application).

Try running the game as an administrator :

  1. Go to the Steam Library
  2. Select Syberia: The World Before from the list
  3. Right-click on the game and select "Properties"
  4. Select "Local Files"
  5. Select Browse Local Files...
  6. In the folder with the game, select the .exe file of the game
  7. Right click the file
  8. In the menu that appears, select "Properties"
  9. In the Properties window, select the Compatibility tab
  10. In the "Options" section, check "Run this program as an administrator"
  11. Click "Apply"
  12. Start the game

Try lowering your screen resolution before starting the game.

Make sure your Windows operating system and third-party software are up to date with the latest versions.

Download Visual C++ 2017 Redistributable:

For Windows 64-bit:

For Windows 32-bit:

Install both versions.

Also, install/update .NET software:

DirectX End-User Runtime Web Installer - you probably already have it installed

Check also the recommendations below :

For Windows users :

  • Check the version of the operating system, make sure that all the necessary updates are installed
  • Verify the integrity of the file cache (for Steam)
  • Restart your computer
  • Reinstall the game
  • Try disabling programs that potentially conflict with the game (antiviruses, firewalls, etc.)
  • Make sure your PC meets the minimum requirements
  • Make sure you have at least 5 GB of free space on your system drive
  • Check your PC with an antivirus program
  • As a last resort, reinstall the operating system

For Mac :

  • Update your Mac OS version
  • Verify the integrity of the file cache (for Steam)
  • Try disabling programs that potentially conflict with the game (antiviruses, firewalls, etc.)
  • Make sure your PC meets the minimum system requirements for Syberia: The World Before

Optimizing The Quarry on PC

This is a pretty big topic. You can take several actions to improve performance.

Tips for optimizing The Quarry

Install the latest

Lower graphics settings

The most important thing and the simplest. Try lowering the game's graphic settings to the lowest possible resolution. Keep in mind that settings such as anti-aliasing, texture quality, shadow resolution, and various 3D effects require the most performance.

Overclock your CPU and GPU

If you have good cooling, overclock your GPU and/or CPU. The result of overclocking computer components is increased heat dissipation, and therefore a reduction in service life. Therefore, first of all, you should take care of good cooling. Many modern motherboards already come with software in which you can increase the frequency of the video card or processor. Please note that some video cards (usually with the addition of OC Edition in the name) already come from the manufacturer with overclocked frequencies. Overclocking is a good option if you have a separate system unit. But, for example, it is better not to take risks with laptops, since their cooling capabilities in them are very limited. You can find more information on this subject on the Internet.

Use software from the graphics card manufacturer

AMD Gaming Evolved / NVIDIA GeForce Experience / Intel HD Graphics Control Panel - utilities with all sorts of functions, including game optimization.

Use utilities to clean up junk and unnecessary files

There are many special utilities for cleaning and optimizing your PC. Glary Utilities 5 is a popular utility with a full range of tools aimed at cleaning the system of unnecessary files.

Disk Optimization

Go to disk properties. Select the "Tools" tab -> click the "Defragment (or Optimize)" button. In the same place in the properties, there is the cleaning and checking of the disk.

NVIDIA / AMD Control Panel

In the NVIDIA (or AMD) Control Panel, go to the Manage 3D Settings (NVIDIA) tab, or Games -> 3D Application Settings (AMD). You can set both global graphics processing settings here, and separately for Syberia: The World Before. Or under "Adjust Image Settings with Preview" (for NVIDIA), then "User Settings -> Performance" by moving the slider all the way to the left.

Remove unnecessary processes from startup

Click the Start button (in the lower-left corner). Type msconfig in the search box, then press Enter. The system configuration window will open, select the "Startup" tab (in Win 10, press CTRL + ALT + DELETE and open the same tab). You will see a list of programs that automatically load with Windows. Disable the download of everything unnecessary (do not remove applications you do not know from startup, otherwise you risk disrupting the computer). Restart your computer. Temporarily disable applications (antivirus, Skype, etc.). Launch Syberia: The World Before.

OS Optimization

Free up some resources by turning off Windows visual effects, deactivating unused services, built-in debuggers, and more.

Increase RAM using a flash drive

Right-click on the USB drive and select "Properties". Go to the "Ready Boost" tab, check "Use this device".