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New World connection error? Brakes? Flies out? Lags? Sound not working? Quest not working?


New World connection error? Brakes? Flies out? Lags? Sound not working? Quest not working?

New World is a historical multiplayer action role-playing game with a third-person view. Every MMO on release has dozens of bugs and bugs that make it difficult to explore the content calmly. In this guide, we have collected the most common New World problems for you so that you can fix them yourself and get the most out of the gameplay.

Unfortunately, there are flaws in games: brakes, low FPS, crashes, freezes, bugs and other minor and not very errors. Often problems begin before the game even starts when it won't install, won't load, or won't even download. Yes, and the computer itself is sometimes weird, and then in New World, instead of a picture, a black screen, the control does not work, and no sound is heard, or anything else.

New World system requirements

The first thing to do if you encounter any problems with New World is to check the system requirements. In a good way, you need to do this even before the purchase, so as not to regret the money spent.

Minimum system requirements:

  • Operating system: Windows 8 / Windows 10 64-bit
  • Processor: Intel Core i5-2400 / AMD 3Ghz
  • RAM: 8 GB
  • HDD: 35 GB hard disk space
  • Video Card: AMD Radeon R9 380 or NVIDIA GeForce GTX 960 2GB

Recommended system requirements:

  • Operating system: Windows 8 / Windows 10 64-bit
  • Processor: Intel Core i7-2600K / AMD Ryzen 5 1400
  • RAM: 16 GB
  • HDD: 35 GB hard disk space
  • Video Card: NVIDIA GeForce GTX 970 / AMD Radeon R9 390X 4 GB

How to fix the "@mm_authresult_Http_Response_code" connection error

At the moment, the European servers are especially busy. Due to problems with them, developers sometimes turn them off. This code appears just because of this. Wait until the servers are stable and try to log in again. You can check the performance of game worlds at the link.

How to fix the "@mm_connerr_rep_timeout" connection error

This problem can be solved by clearing the DNS cache. Disable all antiviruses and firewalls, and then open the command prompt using the Win + R key combination. If you encounter errors when entering commands, you must enter "cmd" in the Windows search bar and open the application as an administrator. In the command line, we sequentially enter all combinations without quotes:

  • Type "ipconfig /flushdns" and press "Enter".
  • Type "ipconfig /registerdns" and use "Enter".
  • Type "ipconfig /release" and press "Enter".
  • Type "ipconfig /renew" and use "Enter".
  • Type "netsh winsock reset" and press "Enter" again.
  • We restart the computer and re-enter the game.
Also, try restarting the game client and verify the integrity of the game files. To do this, you need to follow several steps:

  • Restart your computer and log into Steam.
  • In the library, we find New World and right-click.
  • Click on "Properties" and in the window that opens, go to the "Local Files" section.
  • Use the "Verify Integrity of Game Files" button.
  • After the verification is completed, we go into the game.
If the error reappears, you must wait until the stable operation of the game servers is restored.

How to increase the frame rate. How to improve FPS

Even the most powerful devices can experience framerate issues. This is primarily due to the large influx of players on the game servers. Switch to a less popular game world to significantly increase FPS and also lower graphics settings when the frame rate is critically low.

How to fix "@mm_loginservices_InternalServerErrorException" connection error

This problem is also related to the poor performance of the servers. Wait for them to recover and use the status check link provided in the "How to fix connection error '@mm_authresult_Http_Response_code'" section.

How to fix "@mm_loginservices_TooManyRequestsException" connection error

This problem is associated with a large number of attempts to enter the game and with the unstable operation of the game servers. Try changing your current game world to a different one, and then restart New World. Return to the European server again and try to enter the game. Otherwise, you will have to wait for fixes from the developers.

Audio disappears. How to fix sound bug

At the moment, many users may lose sound in certain situations. As a temporary fix, it is recommended to disconnect the headset and reconnect it. Also, try verifying the integrity of the game files. Detailed instructions are given in the section "How to fix errors with textures". Otherwise, it is recommended to wait for updates from the developers.

The task is not working. How to solve the problem

At the moment, some tasks may be unstable. For example, in the mission "Under the Same Stars", some players are unable to complete the "Search the ancient coffer at Ursa" objective. The chest can be searched, but it cannot contain the item necessary to continue the quest. This error occurs on all servers, so wait for a fix from Amazon.

Stamina is not restored. How to fix

When this error occurs, the character will not be able to dodge further attacks from opponents. To solve the problem, you must enter the game again or kill your character.

Item crafting and other actions on the "E" button do not work. How to fix the error

Restart the game to resolve the issue. Please note that the game servers are currently unstable, so this process may take a long time.

How to turn on the microphone

The player must play at least three hours as a character before they can access Voice Chat (VoIP).

How to solve the "Not Authorized to continue playing" connection problem

To fix the error, restart your computer, run Steam as an administrator and enter the game. These steps will help you connect to the server.

How to fix texture bugs

To solve the problem, you need to check the game data for errors. To do this, follow these steps:

  • Open the Steam Library and find New World in the list.
  • Right-click on the game and use "Properties".
  • In the window that opens, go to the "Local files" section and click on the "Verify integrity of game files" button.

The camera does not rotate. How to fix the error

For some users, in rare cases, the camera may freeze, which will not allow you to turn the character in one of the directions. Restart the server to correct the error.

How to fix the "Product Information not found" error

When this problem occurs, you must disable IPv6. To do this, do the following:

  • Go to Windows Settings and open Network and Internet.
  • Use the "Configure adapter settings" item.
  • In the window that opens, right-click on the current connection and select "Properties".
  • Uncheck the box next to IP version 6 (TCP/IPv6) and click OK to save the changes for the selected network adapter.
  • Restart the game.

How to fix "No product information found, cannot initialize Game" error

If this issue occurs, verify the integrity of the game files. To do this, use the instructions in the "How to fix errors with textures" section. Also, disable VPN services and follow all the steps in the previous section to disable IPv6.

How to fix screen flickering

For some users, this error occurs due to incorrect operation of VSync technology. Disable this feature in the game settings and restart the game.

How to fix "Refreshed credentials already expired" error

This problem is related to incorrect time synchronization on the computer. To solve it, do the following:

  • Close the game.
  • Left-click on the current time in the lower right corner of the screen and click the "Date and Time Settings" button.
  • Check the boxes next to Set time automatically and Set time zone automatically.
  • Click the "Synchronize" button in the "Sync Clock" item.
  • Restart your computer and launch the game.

How to remove error 15

This error appears when you try to launch the game on Windows 7. In this case, you must upgrade your system to Windows 10 in order to successfully log in, otherwise, New World will not start.

The hero is gone. How to return a character

This issue occurs because servers are unstable. Try to return to the game later and check if the character you created earlier is on the server. Otherwise, you will have to wait for updates from the developers or start the game again.

The window does not appear after starting the game. How to fix the problem

This bug appeared in beta on high-resolution monitors. Go to desktop settings and set the value to "1920x1080". To do this, right-click on the desktop and go to Display Settings. In the "Screen Resolution" item, set the appropriate resolution and re-enter the game.

Bonus items for purchasing Deluxe Edition not showing

At the moment, due to the heavy load on the game servers, some users may not receive bonus content. To fix the error, wait for the servers to restore stable operation.

New World won't download. Long download. Decision

The speed of your personal Internet channel is not the only determining download speed. If the distribution server is running at, say, 5 MB per second, then your 100 MB will not help matters. If the game does not download at all, then this can happen immediately for a bunch of reasons: the router is not configured correctly, there are problems on the provider’s side, the cat gnawed on the cable, or, in the end, the server that crashed on the service side from where the game is downloaded.

New World is not installed. Installation terminated. Decision

Before you start installing New World, you need to check once again how much space it occupies on the disk. If the problem with the availability of free disk space is excluded, then the disk should be diagnosed. Perhaps it has already accumulated a lot of “broken” sectors, and is it simply faulty?

Windows has standard tools for checking the status of HDD and SSD drives, but it is best to use specialized programs. But it is also impossible to exclude the possibility that the download was unsuccessful due to a broken connection, this also happens.

New World won't start. Error on startup. Decision

New World installed, but simply refuses to work. How to be? First, check if the game gives any errors after the crash? If yes, what is the text? Perhaps it does not support your video card or some other hardware? Or does it not have enough RAM? Keep in mind that it's up to the developers themselves to build a crash error reporting system into their games. They need this to understand why their project doesn't run on testing.

Be sure to write down the text of the error. If you do not speak a foreign language, then contact the official New World Forums. It will also be useful to look into large gaming communities.

If New World does not start, we recommend that you try disabling your antivirus or put the game in the antivirus exceptions, and also check the system requirements again and if something from your build does not match, then, if possible, improve your PC by purchasing more powerful components.

New World has black screen, white screen, and color screen. Decision

Problems with screens of different colors can be roughly divided into 2 categories:

Firstly, they are often associated with the use of two video cards at once. For example, if your motherboard has a built-in video card, but you play on a discrete one, then New World can be launched for the first time on a built-in one, while you will not see the game itself, because the monitor is connected to a discrete video card.

Secondly, color screens happen when there are problems with displaying the image on the screen. This can happen for various reasons. For example, New World cannot work through an outdated driver or does not support a video card. Also, a black/white screen may be displayed when working at resolutions that are not supported by the game.

New World crashes. At a certain or random moment. Decision

You play for yourself, play, and here - bam! - everything goes out, and now you have a desktop in front of you without any hint of a game. Why it happens? To solve the problem, it is worth trying to figure out what the nature of the problem is.

If the crash occurs at a random point in time without any pattern, then with a probability of 99% we can say that this is a mistake of the game itself. In this case, fixing something is very difficult, and it's best to just put New World aside and wait for the patch. However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash.

If you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash.

New World freezes. The picture freezes. Decision

The situation is about the same as with crashes: many freezes are directly related to the game itself, or rather, to the developer's mistake when creating it. However, a frozen picture can often become a starting point for investigating the deplorable state of a video card or processor. If the picture in New World freezes, then use the programs to display statistics on the loading of components. Perhaps your video card has long exhausted its working life or the processor is heating up to dangerous temperatures?

The easiest way to check the load and temperatures for the video card and processors is in the MSI Afterburner program. If desired, you can even display these and many other parameters on top of the New World image.

What temperatures are dangerous? Processors and video cards have different operating temperatures. For video cards, they are usually 60-80 degrees Celsius. The processors are slightly lower - 40-70 degrees. If the processor temperature is higher, then you should check the condition of the thermal paste. It may have dried out and needs to be replaced. If the video card is heating up, then you should use the driver or the official utility from the manufacturer. You need to increase the number of revolutions of the coolers and see if the operating temperature drops.

New World slows down. Low FPS. Frame rate drops. Decision

With brakes and low frame rates in New World, the first step is to lower the graphics settings. Of course, there are a lot of them, so before reducing everything in a row, you should find out exactly how certain settings affect performance.

Screen resolution

In short, this is the number of pixels that make up the picture of the game. The higher the resolution, the higher the load on the video card. However, the increase in load is negligible, so reducing the screen resolution should only be the last resort, when everything else does not help.

Texture quality

Typically, this setting determines the resolution of texture files. Decrease the quality of textures if the video card has a small amount of video memory (less than 4 GB) or if you are using a very old hard drive with a spindle speed of less than 7200.

Quality of models (sometimes just detail)

This setting determines which set of 3D models will be used in the game. The higher the quality, the more polygons. Accordingly, high-poly models require more processing power of the video card (not to be confused with the amount of video memory!), which means that this parameter should be reduced on video cards with a low core or memory frequency.


are implemented in different ways. In some games, shadows are created dynamically, that is, they are calculated in real-time every second of the game. Such dynamic shadows load both the processor and the video card. In order to optimize, developers often abandon the full rendering and add a pre-render of shadows to the game. They are static because in fact, they are just textures creeping on top of the main textures, which means they load memory, and not the core of the video card.

Often, developers add additional settings related to shadows:

  • Shadow Resolution - determines how detailed the shadow cast by the object will be. If the game has dynamic shadows, then it loads the core of the video card, and if a pre-created render is used, then it “eats” the video memory.
  • Soft shadows - smoothing out bumps on the shadows themselves, usually, this option is given along with dynamic shadows. Regardless of the type of shadows, it loads the video card in real-time.


Gets rid of ugly corners at the edges of objects by using a special algorithm, the essence of which is usually to generate several images at once and compare them, calculating the most “smooth” image. There are many different anti-aliasing algorithms that differ in terms of their impact on New World performance.

For example, MSAA works "head on", creating 2, 4, or 8 renders at once, so the frame rate is reduced by 2, 4 or 8 times, respectively. Algorithms such as FXAA and TAA operate a little differently, achieving a smooth image by calculating only the edges and using some other tricks. Because of this, they do not reduce performance as much.


As in the case of dithering, there are different algorithms for lighting effects: SSAO, HBAO, and HDAO. All of them use the resources of the video card, but they do it differently depending on the video card itself. The fact is that the HBAO algorithm was promoted mainly on video cards from Nvidia (GeForce line), so it works best on the “green” ones. HDAO, on the other hand, is optimized for AMD graphics cards. SSAO is the simplest type of lighting, it consumes the least resources, so in case of slowdowns in New World, it is worth switching to it.

What should be lowered first?

Shadows, anti-aliasing, and lighting effects are usually the most stressful, so it's best to start with them.

Often gamers themselves have to deal with the optimization of their games. For almost all major releases, there are various related forums where users share their ways to improve productivity. There is also a special program called Advanced System Optimizer. It is made specifically for those who do not want to manually clean up the computer from various temporary files, delete unnecessary registry entries and edit the startup list. Advanced System Optimizer will do this on its own and will also analyze your computer to find out how you can improve performance in applications and games.

New World is lagging. Big game delay. Decision

Many people confuse "lag" with "lag", but these problems have completely different causes. New World slows down when the frame rate at which the picture is displayed on the monitor decreases, and lags when the delay when accessing the server or any other host is too high.

That is why "lags" can only be in network games. The reasons are different: bad network code, physical distance from servers, network congestion, incorrectly configured router, low Internet connection speed. However, the latter is the least common. In online games, communication between the client and the server occurs by exchanging relatively short messages, so even 10 MB per second should be enough for the eyes.

There is no sound in New World. I can not hear anything. Decision

New World works, but for some reason does not sound - this is another problem that gamers face. Of course, you can play like that, but it's still better to figure out what's the matter.

First you need to determine the scope of the problem. Where exactly is there no sound - only in the game or in general on the computer? If only in the game, then perhaps this is due to the fact that the sound card is very old and does not support DirectX. If there is no sound at all, then the matter is definitely in the computer settings. Perhaps the sound card drivers are not installed correctly, or maybe there is no sound due to some specific error of our favorite Windows OS.

New World downloaded from torrent doesn't work. Decision

If the distribution kit of the game was downloaded via torrent, then in principle there can be no guarantees of work. Torrents and repacks are almost never updated through official applications and do not work over the network, because in the course of hacking, hackers cut out all network functions from games, which are often used to check the license.

Using such versions of games is not only inconvenient but even dangerous because very often many files have been changed in them. For example, to bypass protection, pirates modify an EXE file. However, no one knows what else they do with it. Maybe they embed self-executing software. For example, a miner who, when the game is first launched, will be integrated into the system and will use its resources to ensure the well-being of hackers. Or a virus that gives access to a computer to third parties. There are no guarantees, and there cannot be.

In addition, the use of pirated versions is, according to our publication, theft. The developers have spent a lot of time creating the game, investing their own money in the hope that their offspring will pay off. And every work must be paid. Therefore, if you encounter any problems with games downloaded from torrents or hacked with the help of various means, you should immediately remove the "pirate", clean your computer with an antivirus and purchase a licensed copy of the game. This will not only save you from dubious software but also allow you to download updates for the game and receive official support from its creators.

New World throws an error about the missing DLL file. Decision

As a rule, problems associated with the absence of DLLs arise when New World is launched, however, sometimes the game can access certain DLLs in the process and, without finding them, crash in the most impudent manner.

To fix this error, you need to find the required DLL and install it on the system. The easiest way to do this is with the DLL-fixer program, which scans the system and helps you quickly find missing libraries.

If your problem turned out to be more specific or the method described in this article did not help, then you can ask other users in our section.