Hogwarts Legacy crashes? Black screen? Missing saves? Low FPS? - Problem solving


Hogwarts Legacy crashes? Black screen? Missing saves? Low FPS? - Problem solving

The popular Hogwarts Legacy came out as not a perfectly optimized game, so some users may experience various problems when starting the game and during the gameplay. In this guide, we have collected the most common errors and indicated how to fix them.

How to fix black screen

If a black screen appears at startup and the menu and other fragments of the game do not load, then the problem may be in the caching of shaders. In this case, it is recommended to disable them manually with a file fix:

  1. Close the game.
  2. Navigate to "C:/Users/Username/AppData/Local/Hogwarts Legacy/Saved/Config/WindowsNoEditor" to open the Hogwarts Legacy save directory.
  3. Find the file "GameUserSettings.ini" and open it with any text editor, for example, use the Notepad application.
  4. Run a search or find the string "[ShaderPipelineCache.CacheFile]" without quotes yourself and change the value of the parameter "r.ShaderPipelineCache.Enabled" to "0" without quotes.
  5. Save changes and restart the game.
The following is the correct display of text in the file:

r.ShaderPipelineCache.Enabled = 0

How to increase FPS and improve game performance

Using the example of the previous solution, players can manually change some of the settings and improve performance in the game if there are problems with the Hogwarts Legacy. Below is the sequence of actions:

  1. Navigate to the path "C:/Users/Username/AppData/Local/Hogwarts Legacy/Saved/Config/WindowsNoEditor".
  2. Open the GameUserSettings.ini file with any text editor, even Notepad will do.
  3. At the very end of the file, add the parameters that we noted below.
  4. Save changes and launch the game.
Users need to add the following text to the file:

AllowAsyncRenderUpdate= 1

Please note that instead of X, you need to specify the appropriate value, depending on the current size of the video card's memory. Instead of "X", write one of the following values ​​without quotes:

  • "2048" - less than 8 GB;
  • "3072" - 8 GB;
  • "4096" - 10 GB;
  • "5120" - 12 GB;
  • "6144" - more than 12 GB.
Please note that this parameter is equal to half the memory of the video card, so some users advise reducing these values ​​to lower values ​​when errors occur. Below is an example of a complete line with a 10 GB video card:

AllowAsyncRendering 1

There is also one sophisticated method that allows you to increase the frame rate value. To do this, lower the desktop resolution, but do not change it in the game. Following the advice of users, we will explain the principle of this action - the game works in windowed mode, therefore, when the desktop resolution is reduced, the FPS indicator rises. Once again, pay attention to the fact that it is enough to correct the desktop settings and not touch the game parameters.

How to fix game crashes

If this problem occurs, players should pay attention to some troubleshooting methods. If there are no errors on the screen, do the following:

  1. Go to "C:/ProgramData/Hogwarts Legacy" and delete all files.
  2. Restart your computer and try relaunching the game. If an error occurs, go to the next step.
  3. Go to "C:/Users/Username/AppData/Local/Hogwarts Legacy/Saved/Config/WindowsNoEditor" and open the "GameUserSettings.ini" file.
  4. Change the values ​​to the ones below, save the changes, and launch the game.
The lines with the correct values ​​are marked below:

RecShadingQuality=1 RecFogQuality
=1 RecSkyQuality=1

Also pay attention to the previous section on increasing the frame rate, perhaps the instruction indicated in it will help get rid of the problem. There is another possible reason - ray tracing. Do the following:

  1. Open the "GameUserSettings.ini" file noted above.
  2. Find the line "RaytracingQuality" and change the value "3" to "0" without quotes.
  3. Find the line "r.RayTracing.EnableInGame=True" and replace "True" with "False" to get "r.RayTracing.EnableInGame=False" without the quotes.

In rare cases, launching the game directly through the Steam folder along the path "C: / Program Files (x86) / Steam / steamapps / common / Hogwarts Legacy" helps. Open the HogwartsLegacy.exe file.

How to fix "Procedure entry point GetUsedDefaultGeoName not found" error

In this case, the user needs to update Windows to the latest version, as the game does not support some older OS updates.

How to fix a bad disk error

If this problem occurs, the user needs to perform a few simple steps, since the developers have not yet released a suitable patch:

  1. Restart your computer.
  2. Run the game as an administrator.
  3. Check game files. To do this, open Steam, find the game in the library, right-click on it, and open "Properties". Go to the Local Files section and click the Verify Integrity of Game Files button.
  4. Restore the library. To do this, open Steam, click on the button of the same name in the upper left corner of the screen, and go to "Settings". Click on "Downloads" and select "Steam Library Folders". Click on the button with three dots and select the Restore Folder option.
  5. Check the disk for errors. Open the search, and type "Computer Management" without quotes. Select "Disk Management" under "Storage Devices". Find the drive where Steam is installed, right-click and open Properties. Go to the "Service" section and alternately press the "Check" and "Optimize" buttons. You can also go to the "Properties" of the disks through "This computer".
  6. Reinstall the game. In rare cases, this option also helps.

How to fix save error

If there are any issues with saves, missing saves, or a loading error, players will need to follow the instructions below to fix the problem:

  1. Go to the path "C:/Users/Username/AppData/Local/Hogwarts Legacy/Saved/SaveGames/" and find the last created save, for example "123456".
  2. Save the folder "123456" or similar to any location. It is also recommended to make a backup of the "SaveGames" folder and save it somewhere else.
  3. Delete all files from the "SaveGames" folder except the oldest one. Most likely it will be named "HL-00-00.sav". You can find the very first file in a folder by sorting the files in the folder by date.
  4. Go into the game, start a new playthrough, and get to the first save.
  5. Close the game, go to the folder, and copy the name of the new save.
  6. Go to the backup ("123456") and rename the save (insert the name of the new save).
  7. Return the folder with the old save and replace all the files in the new one.
  8. Launch the game and use the empty save load button.
  9. After successfully loading the game, save again to consolidate your progress.

How to remove blue character models

This error is related to one of the options in the game settings. Go to the game settings, open the penultimate "circle" with accessibility, and turn off the high contrast option. This action will rid Hogwarts Legacy of the blue silhouettes of the heroes.

How to fix "Unable to continue using game or app" error on PlayStation 5

If this problem occurs, you must uninstall the game and reload it from the library. Save files do not need to be touched - everything will remain in place, so the game will continue from the last checkpoint.

Hints are not removed from the screen

First of all, save your game. After that, exit to the main menu and load the last checkpoint.

Graphical issues and progression bugs

If you experience any problems that fall into the categories listed, restart your last save. In most cases, this method helps to get rid of the error.

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