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Helldivers 2 crashes on startup? Black screen? Failed to create lobby? - Problem solving


Helldivers 2 crashes on startup? Black screen? Failed to create lobby? - Problem solving

Problems with black screens crashes on startup, and difficulties creating a lobby or connecting in Helldivers 2 are causing a lot of inconvenience for players. In this guide, we will provide actionable ways to fix the most common technical problems faced by gamers. From a detailed analysis of the causes of a black screen to specific actions to prevent game crashes and methods for successfully creating or joining a lobby.

Having a "Can't Connect" issue in Helldivers 2 or a black screen on startup? Many players are reporting that Helldivers 2 is not working properly, having difficulty both connecting to the server and joining the lobby. Issues like these can seriously impact your gameplay and enjoyment of the game. Below we have provided all the main solutions for the most common problems.

System requirements

System requirements are a set of hardware and software specifications required for the game to run correctly on a PC. They include information about the required processor type, RAM size, GPU type and power, free disk space, as well as the required operating system version and support for certain technologies.

Minimum Requirements

  • Operating system: Windows 10 or 11 64-bit;
  • Processor: Intel Core i7-4790K or AMD Ryzen 5 1500X;
  • RAM: 8 GB RAM;
  • Video card: NVIDIA GeForce GTX 1050 Ti / AMD Radeon RX 470;
  • HDD: 100 GB;
  • It is recommended to install the game on a solid-state drive (SSD);
  • And also: keyboard, mouse.

Recommended Requirements

  • Operating system: Windows 10 or 11 64-bit;
  • Processor: Intel Core i7-9700K or AMD Ryzen 7 3700X.
  • RAM: 16 GB RAM
  • Video card: NVIDIA GeForce RTX 2060 / AMD Radeon RX 6600XT.
  • HDD: 100 GB;
  • It is recommended to install the game on a solid-state drive (SSD);
  • And also: keyboard, mouse.

Helldivers 2 crashes on startup - what to do?

If Helldivers 2 crashes frequently on startup or while playing, it could be due to a variety of factors related to both the game itself and your platform. Here are some general recommendations to help fix the problem on both PS5 and PC:

  • Disabling cross-play: Open Helldivers 2 settings and disable cross-play. This can reduce the load on servers and eliminate conflicts between different platforms;
  • Disabling Anti-Aliasing: Reducing or completely disabling the Anti-Aliasing option in Graphics Settings can improve game stability, especially on weaker systems;
  • Reducing Graphics Settings: Lowering resolution, textures, effects, and other graphics settings can significantly improve performance and prevent crashes.
For PC users, there are additional steps that may help resolve the issue:

  1. Check the integrity of the game files via Steam. This will help ensure that all game files are intact and not damaged. To do this, in the Steam library, right-click on Helldivers 2, select “Properties”, go to the “Local Files” tab, and click “Verify Integrity of Game Files”.
  2. Disable in-game overlays. Steam, Discord, and other apps have their own overlays—software that captures video and provides additional functionality. However, they can often conflict with the game. Be sure to disable them to avoid possible errors.
  3. Disable the Steam input settings interface. In some cases, Steam input functions may cause various conflicts. It is worth disabling the interface in the Steam settings.
  4. Add Helldivers 2 to your antivirus and firewall exceptions list. Before launching the game, you should make sure that your antivirus software or firewall is not blocking the game or network access. Adding Helldivers 2 to the exclusion list may prevent unwanted interference with game processes.

Helldivers 2 crashes on AMD video cards

One of the possible reasons for the unstable operation of the game is the use of specific video card models. In particular, owners of AMD Radeon 7000 series video cards often encounter the problem of crashes. In response to statements from gamers, AMD has released an installation package called Adrenalin Edition 24.2.1, designed to optimize the performance of Helldivers 2 on specified graphics cards. It offers solutions aimed at improving game stability and performance.

Delete the GameGuard folder

If installing the Adrenalin Edition 24.2.1 update package did not help, follow these steps:

  • Open the root Helldivers 2 on your PC (standard path “SteamLibrarysteamappscommonHelldivers 2bin” );
  • Find and delete the "GameGuard" folder.

Run the game as administrator

To minimize the likelihood of conflicts with Windows security mechanisms, it is recommended that you run Helldivers 2 as an administrator. This can be done by right-clicking on the game's executable file and selecting "Run as administrator." This action can significantly improve the stability of the gameplay and solve problems that are especially relevant for users with AMD Radeon 7000 series graphics cards.

Update your video card drivers

To ensure optimal performance and ensure your graphics card is compatible with the latest games and software, it is important to keep your drivers updated regularly. This will not only help improve overall performance but also fix known bugs.

Download drivers from the manufacturer's official website

Visit your graphics card manufacturer's website. In the support section, find your card model and download the latest drivers for your operating system.

  • Download NVIDIA drivers ;
  • Download AMD drivers.

Update drivers through Device Manager

Open Device Manager, go to the "Video Adapters" section, right-click on your video card, and select "Update Driver". Then follow the instructions in the update wizard.

Use special applications

Programs like NVIDIA GeForce Experience, AMD Radeon Software, or Intel Driver & Support Assistant automatically check for updates and offer a convenient way to download and install the latest drivers.

Black screen in Helldivers 2 - how to fix it?

The appearance of a black screen error in Helldivers 2 can be caused by various factors, from a simple mismatch of system requirements to software conflicts. For some players, this manifests itself in the form of an instant black screen upon launch, while others experience the game crashing to desktop during the loading process.

Delete the configuration file

If you have problems with the graphic settings in Helldivers 2, one solution may be to reset the user settings to default. To do this, you need to go to the path “C:/Users/USERNAME/AppData/Roaming/Arrowhead/Helldivers2” and delete the file “user_settings.config”. After this, the next time you start the game, all graphic settings will automatically be restored to their original values, which can help resolve technical problems that may arise.


Owners of AMD Radeon 7000 series GPUs may experience black screens and crashes when launching Helldivers 2. The development team is already investigating this issue. There is an assumption that until the corresponding fix is ​​released, the gameplay may remain unstable or the game may not start at all. We described additional tips for correcting the error in the previous section.


The developers reported that owners of NVIDIA GPUs may also experience black screens and crashes, especially when the image scaling feature is activated. In case of problems like this, it is recommended to go to the NVIDIA Control Panel and make sure that the Image Scaling feature is turned off.

Can't connect in Helldivers 2 - how to fix the problem?

If you are experiencing a connection error in Helldivers 2, there are both short-term and long-term solutions to the problem that can help you regain access to the game.

Short term solutions

  • Using a VPN. Some players have found that activating a VPN helps them bypass the connection issue. You can disable it immediately after the game has successfully launched.
  • Disabling cross-platform play. Reducing the number of potential connections by disabling cross-platform play may reduce the risk of connection errors for some users. Disable the feature in settings.

Long-term solutions

  • Check the official Helldivers 2 Twitter and Discord channels regularly for announcements of updates or server issues that may affect connectivity.
  • If the connection problem persists even when the servers are functioning normally, please contact Arrowhead Support with a detailed description of the platform you are using, your network settings, and the error codes you are experiencing. These types of reports can help you identify and fix the problem more quickly.

These tips will help minimize the impact of connection issues and ensure a more stable gaming experience in Helldivers 2.

How to fix the “Login limit reached” error

Following a recent update to Helldivers 2, players on PC and PS5 have started experiencing a new “Login limit reached” error. Currently, the only known workaround for this issue is to wait five minutes before attempting to log into the game again. This is due to the fact that the main cause of the error lies in overload or technical failures of the servers. Unfortunately, we can only wait for an effective solution from the developers.

Helldivers 2 faces a number of technical difficulties, including frequent crashes, suboptimal matchmaking, and stability issues. In the latest update, the developers reported fixes for three of the most common issues: crashes related to particle rendering and bugs in the ragdoll system. However, due to server issues, players may continue to encounter difficulties when trying to connect to the server, especially when it comes to the simultaneous login limit.

Developers are expected to find a long-term solution to the problem, especially since the weekend, when gaming activity peaks, is just around the corner.

Failed to create (join) a lobby in Helldivers 2

At the moment there is no clear solution to this problem, but you can try the following steps:

  1. In Gameplay Settings, disable cross-play and set Matchmaking Privacy to Public. This action may improve the chances of a successful connection, although the community of players is divided between those who find this solution effective and those who have not noticed significant improvements.
  2. Creating private lobbies and playing only with friends bypasses the problem of connecting to public lobbies and provides a more reliable gaming experience.
  3. Closing and then restarting Helldivers 2 can sometimes resolve temporary glitches and connection issues. This method does not guarantee 100% success, but it has helped some players.
  4. Selecting the "Quick Play" option in the "Galactic War" section may increase the chances of successfully connecting to a game session.
  5. If joining public matches is a challenge, start a mission yourself and then use the SOS Beacon (Up, Down, Right, Up) to open your mission to other players in Quick Play mode. This can increase the likelihood of other players joining your lobby.

Helldivers 2 freezes on loading and ship screens

Many players have encountered the problem of Helldivers 2 unexpectedly getting stuck on the loading screen. This problem manifests itself in various forms: from the ship splash screen that appears when you first enter the game, to the moment you start the mission.

The game developers did not ignore this problem. On February 22, a patch was released under version 1.000.11, the purpose of which was to eliminate this issue, which prevented the game from continuing after the moment of “unfreezing” or during the introductory video with the ship, as specified in the update description on the Discord channel. There are no error messages reported at this time.

Error receiving rewards (medals, experience) after completing a mission

An issue has been identified in Helldivers 2 where players who successfully complete missions do not receive standard rewards, including medals, experience, and others. Rewards simply do not appear on profiles after returning to the ship. Despite the fact that the system reports the successful receipt of rewards, they do not actually appear in the inventory.

The game developers are already aware of the error and are working to fix it. The simplest solution in this situation is patience. Once the problems on the server are resolved, all rewards that have been earned will automatically appear in the player's account.